Optimize the way we work at Delta Dental

Sr. Manager, UX: October 2020 to Present

Led the Member Experience teams to shape and optimize the product development process.

Why was I hired?

I was asked by the Product organization to educate the company on how to integrate the UX Team within an Agile framework and refine its current process.

The primary pain points

Increase the velocity of the UX team
Increase the quality of the work

Where to begin?

I worked with an Agile coach and UX scrum master to refine our product development process. We involved cross-functional team leaders to identify collaboration areas and define contributor roles and responsibilities.